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Service Procedure
- As soon as possible, after the receipt of a claim, the owner is notified
that we have been assigned to their case and an appointment is scheduled.
- The vehicle will be seen within 24 hours if in the local area, and
within 36 hours for rural appointments provided the claimant/insured
can grant us an appointment.
- If the damage is light and / or no disassembly is required the appraisal
will leave our office via the Insurance Courier, or electronic media,
within 24 hours of inspection. Completed ADP or Mitchell Appraisals are uploaded
immediately via your I.D., if available to us.
- If for some reason disassembly or movement of the vehicle is required
and the completed appraisal will be delayed for any appreciable length
of time, we will notify your office immediately so that you are aware
of the reason for the delay.
- All claims are complete with the required amount of digital images as requested.
- As soon as total loss is verified your claims person will be notified
in order to control storage costs. In some cases this will happen before
an A.C.V. figure has been established, such as obvious total losses
due to severe collisions, rollovers, fires, and the like.
- You will receive the applicable Appraisal Form, A.C.V. and Salvage
forms including any supplements required in a timely professional manner.
The Appraisal will also be accompanied by our fee invoice.
- Use of like parts and after market parts is stressed when conditions
allow their usage. Betterment is applied when necessary to any worn
parts, rust, or parts with measurable wear such as tires, batteries,
etc. in accordance with your guidelines.
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